What is a "Seat Filler" site?
A seat filler site enables "members only" to privately reserve tickets and attend events that are not sold out (for free), thereby "filling" the audience. FillASEatPhiladelphia.com provides members the opportunity to make reservations to available events as offered by our entertainment partners. Which events, shows, performance dates/times etc. are determined by our entertainment partners. Event offers are typically posted between two weeks to four days in advance, although we sometimes get more notice, as well as occasional last minute offers.
Over the course of a year's membership, you're typically going to find live professional theatre, including some off-Broadway to the offbeat in storefront theater. Our music concerts range from classical to some major names in classic rock to up-and-coming touring acts, and many others in between. All in all, over the course of a year, around 200 different event opportunities will be offered at a variety of venues. We also offer loads of comedy, occasional sports, film screenings, dance and more...
A seat filler site is NOT a ticket broker which means throughout the year there will be some busier times and some slower times for event activity and ticket availability. And each season brings a new selection of opportunities. Annual memberships are offered to ensure that members have plenty of opportunity to experience a diversity of entertainment options despite a few slower periods. Active members log in at least once a week to get the best choice of events. A weekly event alert is emailed out to members to encourage regular participation. You and a guest attending even one or two shows or events can more than make up for the cost of an entire year's membership - and, yet, the shows, events and ticket offers just keep coming!
Members who want notification of every new event posting are encouraged to install the free FillASeat App on their Apple or Android device. Generally, event offers will have a notification sent to the App when it is posted.
Why would shows and events give away tickets?
There are several reasons why vendors distribute free tickets. A new show may be trying to get a running start or an established show may want to fill seats on certain days that are not fully sold out. Some venues desire more revenue from drink sales, restaurant dining and/or money spent in the venue before and after the show. Whatever their reason, FILLASEATPhiladelphia.com is a great way to get those tickets to you.
Can I get a list of events or venues available prior to joining?
We certainly understand your desire to know more. However, to protect their usual ticket sales, our agreement with our entertainment partners unfortunately does not allow us to use their names publicly. However, once someone becomes a member, they can access our Past Events page to see all we've offered to date.
Over the course of a year's membership, you're typically going to find plenty of live professional theatre, including some off-Broadway to the offbeat in storefront theater. Our music concerts range from classical to some major names in classic rock to up-and-coming touring acts and pretty much everything in between. All in a variety of venues. We also offer loads of comedy, occasional sports, film screenings, dance and more.
We'll typically list more than 200 events at dozens of different venues. Events are typically posted about 3-10 days in advance. However, we sometimes get more or less notice and event offers are updated and changing constantly.
FillASeat is a “seat filler” program. Think of it as a grab bag concept meant to encourage people to explore and discover new entertainment options while helping venues and promoters fill their extra seats. Every event we list is free to our members but costs money to the general public. A typical member is likely to find some favorite venues already on our list and plenty of places they didn't know about. A member and guest attending just one event can more than pay for the membership. Anyone with a sense of adventure will find FillASeat to be a great bargain.
I am a member, but I forgot my password. What now?
Go to www.FillASeatPhiladelphia.com and on the right side of the Home page click on TROUBLE SIGNING IN. Type in your email address and click Recover. This will send a link to your email. Once you receive the link, click on it and you can then reset (recover) your password.
I am a member, but I can’t login or find the login area.
There is a good chance that you are still logged in. If this is the case, then you will see something on the left-hand menu stating MEMBER AREA. Click on that button, and you will be taken to the member area. If this is not the case, close your browser and log back into www.FillASeatPhiladelphia.com. On the main page, towards the right side, you will see LOGIN AREA where you put in your email and password. The LOGIN area may be hidden if you have a smaller resolution, make sure to scroll to the right if you do not see the LOGIN AREA. If it is still not working, there is a chance that you put in your email incorrectly when signing up, or you forgot your password. To recover your password, see the instructions above (I am a member, but I forgot my password). Remember to always LOGOUT when you are finished looking at the site.
Does FillASeatPhiladelphia.com guarantee that I will be able see a specific show/event?
No. We do not guarantee that a member will secure tickets to any particular show. Although FillASeatPhiladelphia.com actively pursues many different area shows and events (large and small) to offer our members, we cannot guarantee that tickets will be available for any specific event or that a member's desired date/time will be available or that a member will succeed in reserving the available tickets. Members make their ticket reservations for available offers on a first come, first serve basis. However, we do welcome member suggestions!
Once I join, will I be able to see current and previous shows listed?
Yes. Once you're a member of FillASeatPhiladelphia.com, you will have access to both the Member Area which features current show and event offers, and our Past Events tab which lists shows and events that we have offered in the past. New show and event offers are posted as they come in, typically, several times each week, and are available for reservation on a first come, first serve basis.
How do I reserve seats and pick up tickets?
Do I have to personally pick up the tickets and see the show/event?
Yes. We guarantee to the venue that their tickets are being distributed to members only. A member may bring any guest they choose, a different guest each time if they choose, but the member must be the one to pick up the tickets.
Do I have to attend a show I select?
What is the value of the tickets?
Although the box office pricing of tickets varies; for FillASeat members, they are considered complimentary ($0.00 value). The person sitting in the row in front of you may have paid $25 to $250 for his/her seat(s), yet, you received your seats for free through your membership. Members must not sell tickets. If it is determined that a member sold tickets that were reserved through FillASeat, their membership will be cancelled immediately without refund.
Can I attend a show/event multiple times?
Every show/event will be offered on a first come, first serve basis. Per the membership rules, a member may only reserve tickets to any offered show or event once. This guideline allows more members the opportunity to attend a popular show/event. If a particular show/event is listed for several weeks or months, and everyone has had a chance to reserve seats, then FillASeatPhiladelphia.com will reopen the seats up to any member.
Are memberships ever prorated?
How many names can be on one account?
Can I upgrade my membership?
A member may upgrade their Duet membership package to a Quartet at any time during their membership period. To upgrade, the member just pays a flat fee of $49.95 and can reserve up to four tickets per event reservation. The expiration date for the upgraded membership will be based on the original package, not the date of the upgrade. Downgrades of membership are not permitted.
Will I get email from this site?
How do I change or cancel my reservation to a show or event?
To contact us regarding a reservation change or cancellation please click Contact on the home page, or email us at email@example.com. Please include the member’s first and last name, the event name and performance date. We will process a change or cancellation for you and reply with a confirmation.
Please Note: It is important that members not keep a reservation they cannot attend. Please contact us as soon as possible for any required changes (total tickets reserved, date change, or cancellation).
A cancellation deadline is indicated in your reservation confirmation email. Members are responsible for contacting us to change or cancel their reservations as soon as possible, but no later than 2pm on the day of the show, and no less than 6 hours in advance of show time for daytime events and matinees. A timely cancellation affords us the opportunity to offer the available tickets to another member and provide an accurate reservation list to the venue.
We have a "three strikes” rule: Members are permitted up to a total of two "no shows" and/or late cancellations. A third incident results in forfeiture of membership. A missed event or late cancellation prevents your reserved tickets from being released to other members, provides an inaccurate guest list to the venue, and is considered a "no show" which can jeopardize your membership. Missing a reservation or forgetting to notify us in a timely manner of the need to cancel may constitute a warning.
We have this policy in order to maintain a high attendance rate and successful program for the venues, and to ensure value for all of our members. We hate to see tickets go to waste but we also know life happens.
Frequent cancellations: Reserving, then cancelling reservations on a frequent basis can also result in an account being cancelled.
Do I have to pay by credit card? Does FillASeatPhiladelphia.com keep and store my credit card information?
Do I need the email confirmation once I select a show and reserve tickets?
You do need the email confirmation in order to receive all of the information posted regarding the event. However, it is not required to pick up your tickets. All you need is a valid Drivers License or Military ID when picking up your tickets. If you do not receive an immediate email confirmation after you have reserved tickets, please confirm that your email address is allowing our email messages through. Also, you should always double-check to see if you completed the entire reservation process. Simply click MY ACCOUNT to find the event listed in your account's reservation list. If so, you are all set. If you don’t find your new reservation listed, you didn’t complete the reservation process and you should try again.
Is my FillASeatPhiladelphia.com membership good in other "FillASeat" Cities?
No. Many FillASeat programs are independently owned and operated. And venues in tourism based cities restrict participation to locals only. Your membership is designed for the city or metropolitan area where purchased.
I have read through this entire list of Frequently Asked Questions and still need something answered, now what?
If you have read through all of our Membership Rules and FAQ’s and still cannot find an answer you need, please feel free to go to the CONTACT PAGE and email us. Our Customer Service Center is open daily except for holidays and we will get back to to you in a timely fashion.